Here is what you do if you get a Privateer Press fig with missing or broken parts.
Always keep the inspection slip. PP uses these to track the warehouse workers….
Put the photo in an email. Send it to ‘firstname.lastname@example.org’ – make sure you include the name of the fig. It might help to put your address in too.. You know, so PP knows where to send the parts you need …..
It also helps if you make a quick phone call to talk to the awesome Adam. The guy who gets you the parts 425-643-5900 – hit #2 for the front desk.
It is better is you send the email first, that way you talk to him and he checks it… He is pretty busy, so don’t take to much of his time…..
I have done this several times. It has always been fast service… Make the effort to do your part and you get great service.